Survey

Respected,
We, at TDM doo, are constantly striving to improve our processes and customer relations. In order to succeed, we need your feedback. Please take 5 minutes and show us your opinion, which we really care about.

The scale on which you rate satisfaction is as follows:

  • 5 great
  • 4 very good
  • 3 average
  • 2 bad
  • 1 completely unsatisfactory

Before completing this survey, please read the notice on the processing of personal data. Thank you in advance for your effort!

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1. How satisfied are you with the following aspects of our business?

Offering and contracting

Competence to provide expert advice
Meeting customer requirements and flexibility in negotiations
Transparency and clarity of the offer

Realization of work

Adherence to delivery deadlines
Availability of TDM employees
Cooperation after the realization of the work

Complaints management

Response rate in case of failure
Speed of resolving reclamations

2. TDM assortment

2. What is your opinion about the characteristics of the products / services we offer you?

The ratio of price and performances/Value for money
The quality of our products / services
Documentation accompanying them

Assortment of products / services we offer

In your opinion, which of the two above requirements are the most important?

Overall assessment of the products / service

What is your overall assessment of the products / services offered / provided by TDM?

3. Who do you see as TDM’s biggest competitor?

(Please specify at least one)

How do you see this competing firm compared to us in terms of:

Product / service quality
The ratio of price and performances/Value for money
Meeting customer requirements
Query processing
Adherence to delivery deadlines

Do you think that the staff of that competing company in relation to us:

More competent
More accommodating
More flexible

4. What should we improve from your point of view?

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